---
title: How Questions are Scored
slug: salpulse-user-guide/how-questions-are-scored
docTags: 
createdAt: 2021-09-29T05:09:49.000Z
---

All question and node scores are within the range 0-100, rounded to the nearest whole number. Scores 0-59 are colour-coded <font color="#eb144c">**red**</font> and indicate urgent attention is needed. Scores 60-79 are colour-coded <font color="#fcb900">**amber**</font> and indicate attention is needed. Scores 80-100 are colour-coded <font color="#3b9f0f">**green**</font> and indicate that things are going well. Note that even though a node may be green, some of its children may be amber or red (see [Node Rollup](docId\:C5-fBumyYBGYzL_Hix6YB) for details).

## Scores for Individual Survey Questions

Questions with a numerical score are measured using a 5 point [Likert scale](https://en.wikipedia.org/wiki/Likert_scale) - Strongly Agree, Agree, Neither Agree nor Disagree, Disagree, Strongly Disagree.

The score represents the percentage of respondents who agree with the statement (ie: answered Agree or Strongly Agree). Agree is grouped with Strongly Agree responses in order to reduce [extremity response bias](https://en.wikipedia.org/wiki/Response_bias#Extreme_responding) - the tendency some people have to only select the extremes and the tendency some people have to never select the extremes. The resulting score provides a good indication of the percentage of people who have a favourable experience in the measured dimension.

A complete description of how Salpulse scores are calculated is given [here](docId\:yWQ4wBCCWDx389_m6KWmj).