How Questions are Scored

all question and node scores are within the range 0 100, rounded to the nearest whole number scores 0 59 are colour coded red red and indicate urgent attention is needed scores 60 79 are colour coded amber amber and indicate attention is needed scores 80 100 are colour coded green green and indicate that things are going well note that even though a node may be green, some of its children may be amber or red (see node rollup docid\ c5 fbumyybgyzl hix6yb for details) scores for individual survey questions questions with a numerical score are measured using a 5 point likert scale strongly agree, agree, neither agree nor disagree, disagree, strongly disagree the score represents the percentage of respondents who agree with the statement (ie answered agree or strongly agree) agree is grouped with strongly agree responses in order to reduce extremity response bias the tendency some people have to only select the extremes and the tendency some people have to never select the extremes the resulting score provides a good indication of the percentage of people who have a favourable experience in the measured dimension a complete description of how salpulse scores are calculated is given how salpulse scores are calculated docid\ ywq4wbccwdx389 m6kwmj